Family Partner Competencies – Knowledge / Skills / Attitudes

 

         Family Partner Competencies – Knowledge / Skills / Attitudes

There are several competencies and generalized core concepts that Family Partners need to be aware of and function within.

  • System of Care concepts, principles and practices
  • Confidentiality – HIPPA
  • Non-judgmental approach
  • Family-driven approach
  • Strength-based approach
  • The ability to question the status quo
  • The ability to be objective
  • Developmental stages
  • Parenting skills and strategies
  • Self-care and stress management

Within the many facets and roles of Family Partner work there emerge three primary functions:

  1. Support
  2. Advocacy
  3. Navigation

The following describe associated competencies:

1. Support – emotional / moving toward empowerment

    • Respectful, non-judgmental
    • Strength-based
    • Inspiring Hope
    • People Skills – good listener/active listener
    • Empathetic, caring
    • Desire to make a difference
    • Learner approach
    • Ability and tools to understand the family’s culture
    • Empowering families to make their own decisions
    • Trustworthy – Do what you say you will, ethical, confidentiality
    • Approachable, likeable
    • Truly VALUES others equally
    • Resourceful – Knowledge of sources and resources to assist with meeting physical/material needs and services – transportation, food, housing, medications, clothing, etc. Able to model and impart how to” appropriately – empowerment – help families learn to access resources themselves
    • Connector to natural and community relationships

2. Advocacy – with families –

  • Knowledge of Systems, Processes, and Information

Education – IEP, 504, PEP, IDEA, local school system resources

Court System and Department of Juvenile Justice and Delinquency Prevention

Department of Social Services

Mental Health/Developmental Disability/Substance Abuse – PCP, CFT,

Medications, Diagnosis, Therapeutic Treatment approaches

Housing Authority

Legal Rights

  • Knowledge of community resources
  • Knowledge of language and terms
  • Communication skills –

Speak 2 languages – family and agency

Verbal and non-verbal communication skills

  • Cultural awareness and the journey towards cultural competency

Tolerance

Flexibility

  • Problem Solving

Conflict resolution, Bridge building, Critical Thinking, Mediation,

Brainstorming, Listening, Receiving information

Understanding that ‘people are not the problem’

  • Ability to educate others appropriately
  • Ability to understand and process from multiple perspectives while assessing impact on families
  • Ability to constructively offer alternative ideas and solutions
  • Ability to model and impart “how to” appropriately – empowerment
  • Ability to understand impacts and barriers
  • Ability to capture the family’s story and tell it “through their eyes”

3. Navigation

  • Knowledge of Systems, Processes, and Information

Education – IEP, 504, PEP, IDEA, local school system resources

Court System and Department of Juvenile Justice and Delinquency Prevention

Department of Social Services

Mental Health/Developmental Disability/Substance Abuse – PCP, CFT,

Medications, Diagnosis, Therapeutic Treatment approaches

Housing Authority

Legal Rights

  • Knowledge of Community, Resources, and Sources
  • RelationshipBuilding – keys to unlocking access – who you know
  • Ability to crosswalk the need to the appropriate resource
  • Ability to brainstorm, think outside the box
  • Good listener
  • Ability to model and impart “how to” appropriately – empowerment
  • Ability to translate agency language into general language and vice versa
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