Family Partners Work Force Development

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Peer Support for Families

In order to improve outcomes for positive family success and to prove the value of peer support the following definition and job descriptions have been developed.

Recommended Definition for Family Partners by Family Partners

Adopted Thursday May 22, 2008

Definition of who is a Family Partner:

Since January 2008, North Carolina Families United, NFFCMH has facilitated Family Partner Development meetings. All Family Partners who have participated in NC System of Care trainings across the state and who work within the values and principles of the System of Care philosophy were invited to participate in the development meetings. In order to insure consistency and validation of the profession a statewide recommended job description was developed and adopted by attendees. It should be noted that the definition of Family Partner Coordinator and Family Partner is defined as a caregiver/parent of someone who has received services and therefore has firsthand experience within the child and family system, or who has gone through the system themselves. The authors of this document recognize the legitimacy and value of many individuals who have not had firsthand experience within their own personal lives who are working with families and advocating for families in a similar fashion. In order to emphasize the belief that family firsthand experience is the best practice in helping other families navigate the system and to clarify any miscommunication of the title Family Partner Coordinator and Family Partner it is strongly recommended that other individuals doing the same work are recognized yet hold a title of Family Advocate, Family Support Partner or other title their organization deems appropriate. This process will allow families the opportunity to choose the people who best meet their needs.

Job Description 1 - Family Partner Coordinator

Job Description 1:

FAMILY PARTNER COORDINATOR: a youth or adult who has received services or who is a caregiver/parent of someone who has received services and therefore has firsthand experience within the system. The coordinator works within the System of Care (SOC) values and principles.

A Family Partner Coordinator partners, recruits, advocates, trains, and coordinates in collaboration with stakeholders in the community.

A Family Partner Coordinator collaborates with fellow stakeholders in the following ways:

PARTNERS: with families, the SOC Coordinator and stakeholders in the community

RECRUITS: Family Partners and Mentors new Family Partners

ADVOCATES: SOC values and principles for families, youth and children so that the SOC approach is used when addressing family’s needs.

Insures fidelity to the Child and Family Team (CFT) values and principles in the implementation of Child and Family Teams for families.

Promotes collaboration among families, providers, service givers and natural supports. (Natural supports may include the faith based community, neighbors, and community organizations such as the YMCA, etc.)

Attends relevant meetings in support of the family such as, but not limited to, CFT, Individual Education Plans (IEP) Intervention, manifestation, Positive Behavior Supports (PBS), 504 hearings, juvenile justice, drug court, treatment team meetings.

TRAINS AND CO-TRAINS/EDUCATES/COACHES: Community and Professional Stakeholders in Family-driven, youth guided SOC values/principles, the CFT process and other strength based processes, and/or other trainings that promote family voice and choice.

Stakeholders may include but are not limited to:

  • Parents
  • Youth
  • Children
  • Family Members
  • Service Providers
  • Service Givers
  • Natural Supports
  • Business Community
  • Community Stakeholders

COORDINATES: matching Family Partners with families who are navigating the system.

May collaborate in the preparation of the family for the CFT and other meetings.

May collaborate in the follow-up with the family after the CFT and other meetings.

May work in collaboration with SOC Coordinator to help link services for the CFT.

Supports family needs by looking at resources in the community in an innovative creative manner.

PROMOTES: Family voice and collaboration

May identify and promote activities that help fill-in the unmet needs for families.

May attend collaborative, interagency, infrastructure and other community meetings to promote family voice and a family perspective.

Salary for this position will be determined by the employer. Optimally, it is recommended that this will be a paid full time position with a salary range of $15.00-$20.00 per hour.


Job Description 2 - Family Partner

Job Description 2:

FAMILY PARTNER: A youth or adult who partners with families and adheres to the SOC values and principles. A family partner has received services or is the caregiver/parent of someone who has received services.

A Family Partner may advocate, train and co-train in the same fashion as a Family Partner Coordinator. The Family Partner Coordinator may act as mentor or coach to the Family Partner. Not all Family Partners are Family Partner Coordinators

Salary for this position will be determined by the employer. Optimally, it is recommended that this will be a paid full time position with a salary range of $13-$15.00 per hour.


Job Description 3 - Family Partner Trainer

Job Description 3

FAMILY PARTNER Trainer: A youth or adult who has received services or who is a caregiver/parent of someone who has received services and therefore has firsthand experience within the system. The Family Partner Trainer works within the System of Care (SOC) values and principles.

A Family Partner Trainer, recruits, advocates, trains, and coordinates in collaboration with stakeholders in the community.

A Family Partner Trainer collaborates with fellow stakeholders in the following ways:

PARTNERS: with families, the SOC Coordinator and stakeholders in the community

TRAINS AND CO-TRAINS /EDUCATES/COACHES: Community and Professional Stakeholders in Family-driven, youth guided SOC values/principles, strength based processes, and/or other trainings that promote family voice and choice or parent education.

Stakeholders may include but are not limited to:

  • Parents
  • Youth
  • Children
  • Family members
  • Service Providers
  • Service Givers
  • Natural Supports
  • Business Community
  • Community Stakeholders

PROMOTES: Family voice and collaboration

May identify and provide technical assistance that help fill-in the unmet needs for families, by developing a curriculum training based on evidenced based practices or community based needs.

May attend collaborative, interagency, infrastructure and other community meetings to promote family voice and a family perspective.

JOB Duties Outlined:

Train on issues related to their first hand experiences using system of care values and principles and recommended best practices based on current state and national data.

Develops curriculum based on national research and evidence based practices when there is a need.

May work with other Family Partner trainers, Parent Educators or community partners to co-train.

Support and foster co-training relationships.

Design and implement evaluation tools that collect data on the effectiveness of the trainer and trainings presented.

Supports data collection and analysis and is willing to improve trainings based on findings.

Updates training techniques and tools relevant to outcomes.

Takes advantage of professional development

Can work as a private contractor or employee of an agency.

Family Partner Training Duties are often times not exclusive to those persons holding this title. A Family Partner, Family Partner Coordinator or Lead Family Partner can act as a Family Partner Trainer and have Family Partner Trainer duties included into their job descriptions.

Salary for this position will be determined by the employer. Optimally, it is recommended that this will be a paid full time position with a salary range of $15.00-$20.00 per hour. A temporary contracted Family Partner Trainer should receive $50.00 an hour or $400.00 a day for curriculum development and roll out of trainings.

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