North Carolina Families United

NCFamU Privacy Policy

Last updated: [01/30/2026]

 

North Carolina Families United, Inc. (“NCFamU,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect and use. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with NCFamU through our website, programs, services, events, trainings, fundraisers, volunteer opportunities, communications, and other engagements (collectively, the “Services”). By using or participating in our Services, you agree to the terms of this Privacy Policy.

 

1) Information We Collect

 

We collect information in two main ways: (1) information you provide directly to us, and (2) information collected automatically when you use our online Services.

 

1. Information you provide (Provided Information) may include:

 

• Contact information (name, email, phone number, mailing address)

• Program participation information (enrollment details, attendance, referrals, feedback, surveys, and other information you choose to share)

• Volunteer information (availability, interests, background information if required for volunteer roles)

• Event/training registration details

• Donation information (donation amount and transaction confirmation; payment details are typically processed by third-party payment processors)

• Communications (emails, messages, forms, applications, or other content you submit)

 

B. Information collected automatically online (Device/Usage Information) may include:

 

• IP address, browser type, device identifiers, operating system

• Time zone, approximate location (city/state-level), referral URLs

• Pages viewed, links clicked, and interactions with our website

• Cookies and similar tracking technologies (described below)

 

2) SMS Consent Message

 

By texting you agree to receive text messages at the phone number from North Carolina Families United. Message frequency varies, and standard message and data rates may apply. You have the right to OPT-OUT receiving messages at any time. To OPT-OUT reply “STOP” to any text message you receive from us. Reply “HELP” for assistance. Any information obtained through mobile opt-in will not be shared with 3rd parties except in situations that arise listed below in the "How we share information" section #5.

 

3) Cookies and Similar Technologies

 

We may use cookies, log files, and similar technologies to support website functionality, understand usage, improve user experience, and maintain security. You can control cookies through your browser settings; however, disabling cookies may affect how parts of the website function. We do not guarantee that our systems will respond to “Do Not Track” signals in a uniform way because standards vary.

 

4) How We Use Information

 

We use personal information to:

 

• Provide and administer our programs and Services (including registration, participation, training delivery, and follow-up)

• Communicate with you (including confirmations, updates, resource sharing, and responding to inquiries)

• Improve our Services, program quality, and user experience

• Support fundraising and donor stewardship activities (such as acknowledgments, receipts, and impact communications)

• Maintain internal records, reporting, and accountability (including grant, outcome, and compliance reporting, where applicable)

• Protect the safety and integrity of our Services (including fraud prevention, security monitoring, and enforcing policies)

• Comply with legal obligations, grant requirements, and lawful requests

 

5) Accuracy, Research, and Public-Facing Content

 

When producing public-facing materials (e.g., articles, reports, grant narratives, impact summaries), we aim to use credible and verifiable information. Where statistics or claims are shared publicly, NCFamU strives to cite reputable sources and ensure information is reasonably accurate as of the publication date.

 

6) How We Share Information

 

We do not sell your personal information. We may share information in limited circumstances, including:

 

• Service providers/contractors who help us operate (e.g., email distribution, forms, scheduling, website hosting, data storage, analytics, payment processing). These vendors are expected to use information only to provide services to NCFamU.

• Grantors and partners when needed for reporting, coordination, referral, or program delivery. When possible, we share only what is necessary, and we may use aggregated or de-identified information for reporting.

• Legal and safety reasons if required to comply with law, respond to lawful requests, protect rights and safety, prevent fraud, or address security issues (including responding to subpoenas or court orders).

 

If we use website analytics tools such as Google Analytics, those tools may collect Device/Usage Information to help us understand how visitors use our website.

 

7) Data Security

 

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

 

8) Data Retention

 

We retain personal information for as long as necessary to:

• Provide Services and maintain operational records

• Meet legal, accounting, audit, insurance, and grant compliance requirements

• Resolve disputes and enforce agreements
  When information is no longer needed, we take reasonable steps to delete, destroy, or de-identify it consistent with our retention practices.

 

9) Your Choices and Rights

 

Depending on how you engage with NCFamU, you may:

• Opt-out of non-essential communications (e.g., newsletters) by using an unsubscribe link or contacting us

• Request access to, correction of, or deletion of certain personal information, subject to legal/grant obligations and operational needs

• Update your contact information by contacting us directly

 

We will consider and respond to requests in a reasonable timeframe, consistent with applicable law and our operational requirements.

 

10) Children and Youth Participants

 

NCFamU serves children, youth, and families through programs and community engagements. We do not knowingly collect personal information online from minors without appropriate consent. For in-person or program participation involving minors, information may be collected from a parent/guardian and/or as required to deliver services, coordinate participation, ensure safety, and meet reporting requirements.

 

11) North Carolina Security Breach Notification

 

If NCFamU discovers a security breach involving certain personal information, we will take steps consistent with North Carolina’s Identity Theft Protection Act, including providing notice without unreasonable delay when required and cooperating with law enforcement when applicable.

In addition, North Carolina guidance indicates certain breaches may also need to be reported to the Attorney General’s office.

 

12) Third-Party Websites and Services

 

Our website or communications may link to third-party sites. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any external sites you visit.

 

13) Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The “Last updated” date at the top indicates when revisions take effect.

 

14) Contact Us

 

If you have questions about this Privacy Policy, want to request access/correction/deletion, or have concerns about how information is handled, contact us:

 

North Carolina Families United, Inc.
Attn: Privacy Contact

141 Wilkesboro Blvd
Lenoir, NC 28645
980-349-5333
info@ncfamiliesunited.org

​